Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@vibeflexsports.com. Returns must be sent to:

VibeFlex Sports Returns
10305 US Hwy 92
Tampa, FL 33610

If your return is accepted, we will send you a return shipping label with instructions. Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned: perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return. If approved, you will be refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@vibeflexsports.com.